Delivery
Is my order already on its way?
As soon as the shipment has been dispatched, you will receive an email with a tracking number to track the shipment.
How is my order shipped?
We ship all our orders with our shipping partner GLS www.gls-pakete.de
Is next-day delivery possible?
If you want express delivery for the next business day, please select the express shipping option in your order. Orders placed before 2:00 PM will be shipped on the same business day.
What if the delivery is damaged?
Please check the package for any damage upon delivery and report it to the delivery person.
What if I haven’t received my delivery?
If you have not received your order, please contact our sales team via email at shop@reuss-gelenkwellen.de or by phone at 036256 86 00 48.
Returns & Refunds
How do I return items?
Please return the item completely, including your order number/invoice number. Return address: REUSS Gelenkwellen SHOP, Dept. RETOURE, Gutenbergstr. 1, 99869 Drei Gleichen.
When will I receive a refund?
Once the item has arrived and has been inspected, we will process the refund.
Order Issues
What if I receive a defective item?
If you receive a defective item, please contact our sales team via email at shop@reuss-gelenkwellen.de or by phone at 036256 86 00 48.
What if an item is missing from my order?
If an ordered item is missing from your package, please contact our sales team via email at shop@reuss-gelenkwellen.de or by phone at 036256 86 00 48.
What if I receive the wrong item?
If you receive the wrong item, please contact our sales team via email at shop@reuss-gelenkwellen.de or by phone at 036256 86 00 48.
Payment
What payment options are available?
We accept payments via PayPal, SEPA direct debit, giropay, SOFORT transfer, or debit/credit card.
What if my voucher code doesn’t work?
If your voucher code doesn’t work, please contact our sales team via email at shop@reuss-gelenkwellen.de or by phone at 036256 86 00 48.
Products & Stock
Will the item be restocked?
If an item is out of stock, we will restock it as soon as possible. ?
What if I can’t find the item?
If you can’t find the item you’re looking for, you can contact our sales team directly. We may be able to assist you with repairing your drive shaft. We will process your request as quickly as possible: www.reuss-gelenkwellen.de/kontakt/ or call us at 036256 86 00 48.